Returns and Exchanges
We think that you will love our products, but we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition.
Only products purchased on www.gettheunknown.com may be returned to The Unknown for refund. Products purchased from all other locations must be returned to their original point of purchase.
Sale items purchased online cannot be returned or exchanged and we do not credit or refund charges for shipping or handling. Customers are responsible for the return shipping & handling charges. Refunds will be credited only through the original mode of payment and within 7 days of our receiving your return. The refund may take a little longer to reach your account, depending on your bank's processing times.
Please follow these simple steps to return your goods to The Unknown:
- Please email our customer services team at firstname.lastname@example.org to notify them of the product you would like to return. Please ensure that you provide the full details of your order including the order number and proof of purchase. Please also indicate whether you are looking for a refund, replacement or exchange.
- You will hear back from our customer service team within 48 hours. Once you have received a confirmation that we will accept a return for your product(s), our customer service team will provide simple instructions on how to return your products back to us. Please remember that in order for the return to be processed you must ensure that your return package and the goods are wrapped securely and are in the same outer packaging in which you received them.
- You can now schedule a return for your products using the courier appointed by our customer services team. Please follow the instructions carefully to ensure a swift and safe return.
- Once we have received your products they will immediately be examined and you will be notified via email when your return has been processed or if there are any issues. We strive to process returns as quickly as possible by the original payment method but please allow 7 days before following up with our customer service team.
In addition to our returns policy you can cancel your order if your order has not yet been processed. You may cancel your order by emailing our customer services team at email@example.com. If your order has already been processed and handed over for dispatch your order falls under the returns policy stated above. Please see the cancellation right section in our terms and conditions.